Privacy Policy

Last updated: 22 October 2026

KIZCROSS Pty Ltd trading as New Day Energy (ABN 46 003 368 367) ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, why we collect it, how we use and protect it, and how you can access or correct it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you request a quote, call or email us, or become a customer, we may collect:

your name, phone number, email address and postcode or property address;
for businesses, your business name, number of sites and whether you own or lease the premises;
details about your property and energy use, such as roof type, existing solar, your typical power bill, annual usage, and copies of electricity bills or interval data you choose to share;
your preferences, such as battery interest and timeframe, and anything else you tell us in your enquiry;
for installations and power purchase agreements, the information needed to design, install, connect and maintain the system, including site photos, meter details and billing information; and
how you found us, such as the advertising campaign or website that referred you.

Website analytics and cookies

Our website uses cookies and similar tools, provided by our analytics service providers, to understand how visitors use the site and to measure our advertising. These tools may record your device and browser type, pages viewed, approximate location and the link or ad that brought you to us. This information is generally not used to identify you. You can block or delete cookies in your browser settings, and many analytics providers (for example Google) offer browser tools to opt out.

When you type an address into our quote form, the text is sent to an address-lookup service (Photon, operated by komoot, using OpenStreetMap data) to suggest matching addresses. Only the address text you type is sent.

Why we collect it

We use your information to:

respond to your enquiry and prepare a quote or proposal;
design, install, connect, service and support your system, and manage warranty claims;
administer power purchase agreements, including metering and billing;
apply for government rebates and incentives (such as small-scale technology certificates) and arrange grid connection with your network provider;
meet our legal, regulatory and industry code obligations; and
improve our website and services, and send you information about our products if you have not opted out.

Who we share it with

We only share your information when it is needed for the purposes above, for example with:

our installers and subcontractors;
electricity distributors, retailers and metering providers, to connect and meter your system;
the Clean Energy Regulator and agents who process rebates and certificates;
equipment manufacturers, for warranty registration and claims;
finance or funding partners, where relevant to your agreement;
service providers who support our business, including our website host, form-handling and analytics providers, and email and customer-record services; and
government bodies or others where the law requires or permits it.

We do not sell your personal information. Some of our service providers may store data outside Australia, for example in the United States. Where that happens, we take reasonable steps to make sure they protect it.

Marketing

We may send you updates or offers about our products and services. Every marketing email or SMS includes a way to unsubscribe, or you can contact us at any time to opt out.

Keeping your information secure

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including access controls and secure, reputable service providers. We keep information only as long as we need it for the purposes above or as required by law, then delete or de-identify it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually 30 days.

Questions and complaints

If you have a question or a complaint about how we have handled your personal information, please contact us first so we can try to resolve it:

KIZCROSS Pty Ltd trading as New Day Energy
Sydney NSW
Phone: 0455 475 382
Email: info@newdayenergy.com.au

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version is always on this page.